01-06-2012 08:01 AM - edited 03-14-2019 09:08 AM
Hi Guys,
My Customer is having the following problem: Always that a new Agent is add, in the first login receive the message "The ID entered is not found", as solution, he restart the Service Engine. I Verified in the same forum that the problem can be solved synchronizing directory services. My Customer would like know what is impact to do this activity. The system alread is production a many time and He don´t feel secure to do this activity in production hour.
Thanks,
Wilson
Solved! Go to Solution.
01-06-2012 01:37 PM
Yeah, there's no impact from resynching or restarting the sync service (via Control Center).
Principal Engineer at Logicalis UK
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01-06-2012 08:03 AM
I've done this in versions 7 and 8 of UCCX during working hours without any issues. It only take a few seconds.
Brian
01-06-2012 01:37 PM
Yeah, there's no impact from resynching or restarting the sync service (via Control Center).
Principal Engineer at Logicalis UK
Please rate helpful posts...
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