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What is impact there is when Synchronizing Directory Services UCCX 7.0

Hi Guys,

My Customer is having the following problem: Always that a new Agent is add, in the first login receive the message "The ID entered is not found", as solution, he restart the Service Engine. I Verified in the same forum that the problem can be solved synchronizing directory services. My Customer would like know what is impact to do this activity. The system alread is production a many time and He don´t feel secure to do this activity in production hour.


Thanks,

Wilson

1 ACCEPTED SOLUTION

Accepted Solutions
Super Bronze

What is impact there is when Synchronizing Directory Services UC

Yeah, there's no impact from resynching or restarting the sync service (via Control Center).

Aaron Harrison

Principal Engineer at Logicalis UK

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
2 REPLIES
Silver

Re: What is impact there is when Synchronizing Directory Service

I've done this in versions 7 and 8 of UCCX during working hours without any issues. It only take a few seconds.

Brian

Super Bronze

What is impact there is when Synchronizing Directory Services UC

Yeah, there's no impact from resynching or restarting the sync service (via Control Center).

Aaron Harrison

Principal Engineer at Logicalis UK

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
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