What is the major difference between Cisco Unified IP IVR and Ci
those are completely different products, serving the same purpose.
IP IVR is the UCCX Premium platform sans agents plus ICM integration. Calls are terminated on CTI ports, so the media actually reaches the LAN while the customer is still at IVR/queue - this might be a bandwidth concern. It's recommended for small to medium UCCE installations with one or a few sites. High availability can be set up relatively easily. Installation is relatively easy too and usually requires less planning.
CVP is basically a Voice XML server, the gateway facing PSTN being the client, so that the media is actually terminated there, it does not have to travel over the LAN. It's a powerful and modern platform and is recommended for large contact centers with many sites. High availabilty might be a bit problematic. Installation is more difficult compared to IP IVR.
Price is a difference, too as far as I know, IP IVR tends to be cheaper than CVP but you can argue with that.
If you come from the Avaya world, I would say the difference is similar to Avaya IR and Avaya Voice Portal.
This is just what came off the top of my mind, of course there are a lot more to say if you go into details.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
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