What ports need open on computer for Cisco Agent Desktop work?

[bankspb]

Where it is possible to find out, through what ports the server CRA 3.5 (3) (Cisco IP ICD Enhanced) to Cisco Agent Desktop (CAD) is connected. It is very important for us, as CAD are established on computers in the protected network and we should know, what ports except for 59000-59030 range need to be opened, that should work CAD

[Rob Huffman]

Hi Eugeny,

Have a look at hese docs:

IPCC SRND for 3.5

Bandwidth,Security and QOS Section (Page 71)

http://www.cisco.com/application/pdf/en/us/guest/products/ps1846/c1028/cdccont_0900aecd800f351c.pdf

Desktop Product Suite Service Information guide

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_5/english/admn_app/service.pdf

Hope this helps!

Rob

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