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New Member

what's wrong with the Record element?

The record element was used as a voice mail during the off work time.

I set the start with beep=true,file type=wav,leave the file extension and path blank,set the FTP host=15.72.25.65,no firewall enabled in this server.FTP user=admin and password=111111.I have tried to leave the FTP path blank or used "/" or "\" mark,but all of them failed.

I heard the man voice first,who told me error and then the woman voice.So it must be incorrect configuration in the record element.

So,is there anybody can help me?

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Green

what's wrong with the Record element?

Absolutely. I'm so used to those config items and they are part of the standard config I always put on a VXML gateway, that I forgot to mention them. I'm glad you figured it out.

Regards,

Geoff

3 REPLIES
Green

what's wrong with the Record element?

It all depends on how the FTP home directory is set up. If you have it set to (say) C:\Inetpub\wwwroot then the path you put in the element should be (something like) en-us/app/MyRecordedFiles.

Try FTP from another box, type "cd en-us/app/MyRecordedFiles" and ensure that aligns.

Regards,

Geoff

New Member

Re: what's wrong with the Record element?

Add the command "vxml version 2.0" and "vxml audioerror",the problem was solved.

What does these two command impact?

Sent from Cisco Technical Support iPad App

Green

what's wrong with the Record element?

Absolutely. I'm so used to those config items and they are part of the standard config I always put on a VXML gateway, that I forgot to mention them. I'm glad you figured it out.

Regards,

Geoff

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