When ICM software executes a Send to VRU Node, it looks up the call's Dialed Number, theDialed Number's Customer and the Customer's Network VRU. If that fails to retrieve a NetworkVRU, the router uses the system default Network VRU
Translation Route to VRU:
For Type 2 and Type 8 VRUs, you can send a call to a VRU by using the Translation Route toVRU node
When ICM uses the translation route to VRU method to route a call to a Type 2 SCI VRU, theVRU becomes the new routing client (dynamic routing client) for the call. This means that thenext Connect message is sent to the VRU from the CallRouter to connect the call (to an agent,for example)
For more detail on the above you can check on the ICM scripting Guide from the below link
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
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