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When I Call my trigger the answer is always busy

Hello to all ,

I have a UCCX 7.0(2)_Build254 , with IPPA and Extension mobility ( there are 30 agents and only 9 Cisco IP Phones in different shifts , its a 7x24 schema ) . The problem is when I call the trigger its always busy , but my agents are logged in OK .

I have Cisco Supervisor Desktop installed , when I Call the trigger the agents automatically turns to an busy state .

Thanks and best regards

Hugo Baez

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

When I Call my trigger the answer is always busy

should be CUCM calling search space related issue. Make sure the CTI ports' CSS has the partition that agent ICD extensions are in.

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Cisco Employee

When I Call my trigger the answer is always busy

should be CUCM calling search space related issue. Make sure the CTI ports' CSS has the partition that agent ICD extensions are in.

New Member

When I Call my trigger the answer is always busy

Frzhang , you are wright !! , there .s no CSS in the CTI Route Points , I added and its works fine

Thanks a lot !!

Hugo Baez

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