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New Member

When to use the terminate step ?!

Hello,

I never know when to use the terminate step or not...

For example if I redirect a call, Must I put a terminate step in the sucessfully branch or not because the call is forwarded and so the script will be ended (because there is an end step after).

is it the same in IPCC than in CUE ?

Thanks you

Thierry

2 REPLIES
VIP Super Bronze

Re: When to use the terminate step ?!

The terminate step will hang up the CTI port (and release other resources within CRS). Use it only when you want the call to end.

If you are redirecting the call to another location (script or DN) use only the End step the release the resources for that application instance.

New Member

Re: When to use the terminate step ?!

some one know what i have to use for hang up (terminate) the call on contact center enterprise?.

thanks.

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