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Community Member

When UCCX transfers call to voicemail, the original calling number gets lost

In my UCCX 8.5 script, I have an option for callers to leave a voicemail.

I created a directory number in CUCM and set Call Forward All to voicemail. In the UCCX script I perform a call redirect to that directory number and set the Called Address parameter to Rest to Destination (the default).

However, when users access the voicemail, the calling number shows as 'unknown', instead of the original calling number.

Does anyone have a clue how to fix it?

Thank you

Marcos

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