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New Member

where are reason codes defined

Hello everybody. i have some reason codes for agents but i would like to know where these are configured on the UCCE.

any help is appreciated.

are they configured on the CUCM or UCCE?

1 ACCEPTED SOLUTION

Accepted Solutions

where are reason codes defined

Hi,

Open the ICM config Manager-> List Tools-> Reason Code List.

Hope it helps.

Anand

Please Rate helpful posts !!

3 REPLIES

where are reason codes defined

Hi,

Open the ICM config Manager-> List Tools-> Reason Code List.

Hope it helps.

Anand

Please Rate helpful posts !!

New Member

where are reason codes defined

hello Guys, thanks to all for your help

Green

where are reason codes defined

Configured in ICM. Are you using CAD or CTIOS? If CAD, you need to assign them to the workflow - if CTIOS, you create them in the registry of the server and manually align them with the config.

Regards,

Geoff

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