05-28-2014 08:20 AM - edited 03-14-2019 01:28 PM
Hello,
We have UCCX Premium licenses and would like to take advantage of the inbound email handling features. We do not have it setup or configured at this time. Where can I find information on the email handling features that are available, the system/server requirements, etc? I can't seem to find any of this on Cisco's web site.
Also, am I to assume that Cisco EIM is for UCCE only, and that the email handling in UCCX is completely different?
Thanks,
Brian
Solved! Go to Solution.
05-28-2014 11:47 AM
Brian,
With UCCX you can use the CAD email feature to have email queues. This requires that you a compatible version of exchange . You can double check the compatibility in the following link
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
Also you cold find the configuration step in the following link (page 197)
HTH
05-28-2014 11:47 AM
Brian,
With UCCX you can use the CAD email feature to have email queues. This requires that you a compatible version of exchange . You can double check the compatibility in the following link
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
Also you cold find the configuration step in the following link (page 197)
HTH
05-28-2014 01:34 PM
Thank you for the configuration documentation link! That was exactly what I was looking for.
Regarding compatibility with MS Exchange, has anyone used CAD Email with Microsoft's Office365 Email service? We use do not have an on-premise Exchange server as we use O365.
Brian
05-28-2014 01:52 PM
Brian,
I really don't know if that is possible, as per the matrix is not supported.
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