Where can I find information on UCCX Inbound Email handling?

[brianclark-rdc]

Hello,

We have UCCX Premium licenses and would like to take advantage of the inbound email handling features. We do not have it setup or configured at this time. Where can I find information on the email handling features that are available, the system/server requirements, etc? I can't seem to find any of this on Cisco's web site.

Also, am I to assume that Cisco EIM is for UCCE only, and that the email handling in UCCX is completely different?

Thanks,

Brian

[Walter Solano · Accepted solution]

Brian,

With UCCX you can use the CAD email feature to have email queues. This requires that you a compatible version of exchange . You can double check the compatibility in the following link

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

Also you cold find the configuration step in the following link (page 197)

http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/user/guide/cda85ccxug-cm.pdf

HTH

[brianclark-rdc]

Thank you for the configuration documentation link!  That was exactly what I was looking for.

Regarding compatibility with MS Exchange, has anyone used CAD Email with Microsoft's Office365 Email service? We use do not have an on-premise Exchange server as we use O365.

Brian

[Walter Solano]

Brian,

I really don't know if that is possible, as per the matrix is not supported.