I am new to Cisco contact center environment and was curious about how could i find that which side of central controller is active? I am under the impression that the ccagent on the PGs just mentions that which PG(A or B) is active and not the central controller. I am also under the impression that RouterA and LoggerB cannot be active at the same time. its always the central controller which is active or idle and not the individual components router/logger.
Dear, As siva said both router will be active same time. And what have u saw from the pg is that which router that the pigs connected. So if u have a pair pg In each side then one pg shows that active with respective side router and idle with another.if one router is down it will auto connect with idle router. Which is with respect to pg which router is connected. But there will be always preference to respective side router. Please let us know if you have further query on this. Shalid . Rate if the post is helpfull.
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