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New Member

which version of uccx / ipcc express is recommended?

Hi,

What version of of ipcc express do you guys recommend? Customer has cucm6.1(3) installed.

should i jump into version uccx 7.0? Or stick with uccx 5.0 or 6.0?

I am looking for recommendations for a version that has been the most tested in the field. I was thinking version 5.0 but is that way too old and I should go with 6?

4 REPLIES
Cisco Employee

Re: which version of uccx / ipcc express is recommended?

You should use 7. There were no significant "engine" changes between 5 and 7. Also UCCX 6 is for the Windows code train of CUCM.

Cisco Employee

Re: which version of uccx / ipcc express is recommended?

Go to the latest and greatest, 7.x

Hall of Fame Super Silver

Re: which version of uccx / ipcc express is recommended?

I concur 7.0.1sr2 has proved to be stable in many of our deployments.

Make sure you always reference the compatibility matrix as well.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

HTH,

Chris

New Member

Re: which version of uccx / ipcc express is recommended?

Thanks everyone. I'll stick with version 7.0 and double-check compatibility matrix.

Van

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