This would have to be obtained through the CallManager debugs. Please enable detailed debugging on your callmanagers, locate the calls for this agent, see if a skinny event of the agent ending the call is present before the disconnect event.
I don't think this is possible, silent monitoring is there for this particular reason (agent quality). You could spend some time looking at reports and trying to extrapolate from it some conclusions based on avg talk time.
What IPCC version are you using, Express or Enterprise? If you are using Enterprise try to look at the Termination_Call_Detail table and try to take a look to the 'CallDisposition' Field. In the ICM help you can get an explanation of all the possible values.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
[toc:faq]CUCM Database Replication is an area in which Cisco customers
and partners have asked for more in-depth training in being able to
properly assess a replication problem and potentially resolve an issue
without involving TAC. This document discusse...