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New Member

why UCCX 9.0 "Set Enterprise Call Info" shows nothing after a "Call Consult Transfer" is answered???

Hi 

I need to save the caller dialing history into the variables in a script, so i add "Set Enterprise Call Info" to save before or after "Call Consult Transfer" to the destination, however, i can't find any records in the custom variable report, if the destination answered the call.

but if i use "Call Redirect", it works. 

 

how can i realize it if i have to use "Call Consult Transfer"?

thx

4 REPLIES
New Member

During "Call Consult Transfer

During "Call Consult Transfer", I try to terminate(--Triggering Contact--) under the "Success", in order to validate "Set Enterprise Call Info", but it doesn't work. 

Hi,it's probably by design.

Hi,

it's probably by design. If you do consult transfer, you basically create a new call. Yes, the initiator was UCCX but it looks like UCCX does not follow the call anymore after successful transfer.

Could you please explain why you need to use the consult transfer functionality? There might be a workaround to it.

G.

New Member

Hi GergelyI need to trace the

Hi Gergely

I need to trace the status of the destination when i transfer a call, if the destination does not answer, not only busy, then i  will put this call into a queue. so i have to use "Call Consult Transfer".

Thanks for your answer!

New Member

Hi,

Hi,

I encounter the same problem you described.

Did you resolve this issue?

I tried to use set enterprise call info step on the different options of call consult step but it doesn't work.

Thanks a lot,

Liran.

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