Wildcard in Salesforce Search takes agent phone off hook in UCCX 5.0

[sorinbadea]

We use Salesforce as our CRM and when you use the asterisk as a wildcard to search within Salesforce inside the CAD the phone puts the person on hold and opens another line on the phone. Anyone have any ideas?

[hadbou]

Cisco Desktop Administrator provides centralized administration tools to configure the Cisco desktop applications. It supports multiple administrators, each able to configure the same data (although not all at the same time; only one person can work in one node at any one time to ensure data integrity).

See the Cisco Desktop Administrator User Guide for more information.