is it possible or on the roadmap fpr agents to be able to transfer emails/chats directly to other agents for ICM integrated Queues in EIM/WIM ?
any help appreciated,
This is going to be part of EIM9.0.3. Moving ahead you send an email for product related question on below DL for quicker response.
Thanks for the quick reply Gaurav, BTW, when can we expect EIM 9.0(3) to drop ?
You can put that question on firstname.lastname@example.org. PM would respond with the timelines