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Community Member

WIM Agent to Agent transfer for ICM integrated queues

Hi,

is it possible or on the roadmap fpr agents to be able to transfer emails/chats directly to other agents for ICM integrated Queues in EIM/WIM ?

any help appreciated,

darren

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Community Member

WIM Agent to Agent transfer for ICM integrated queues

This is going to be part of EIM9.0.3. Moving ahead you send an email for product related question on below DL for quicker response.

ask-eim-wim@external.cisco.com

Community Member

WIM Agent to Agent transfer for ICM integrated queues

Thanks for the quick reply Gaurav,  BTW, when can we expect EIM 9.0(3) to drop ?

Community Member

WIM Agent to Agent transfer for ICM integrated queues

You can put that question on ask-eim-wim@external.cisco.com. PM would respond with the timelines

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