WIM Agent to Agent transfer for ICM integrated queues

[dsemmler]

Hi,

is it possible or on the roadmap fpr agents to be able to transfer emails/chats directly to other agents for ICM integrated Queues in EIM/WIM ?

any help appreciated,

darren

[Gaurav Thakur]

This is going to be part of EIM9.0.3. Moving ahead you send an email for product related question on below DL for quicker response.

ask-eim-wim@external.cisco.com

[dsemmler]

Thanks for the quick reply Gaurav,  BTW, when can we expect EIM 9.0(3) to drop ?

[Gaurav Thakur]

You can put that question on ask-eim-wim@external.cisco.com. PM would respond with the timelines