I've done 3 EIM/WIM rollouts now and first thing is to make sure you patch it to the latest version. There are many fixes in the 4.2(4) release.
This product is VERY picky and you need to follow the Installation steps verbatim. If you didn't install the supplied Java you'll have issues getting to the web page. Double check the Java settings and version - use this guide:
Yes, just the WIM portion. I will look into he action items you stated above, but don't I also need to add one of the 3rd party apps to the agent pc's? The agents will now be using two different app's on thier pc'scorrect, CAD and one for chat?
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...