WIM Basic - Classification and agent's view additional fields
we use WIM Basic license and I'm wondering in:
1. How to do automatic classifications for chat? (keep in mind that workflows is not accessible for for chats even if Advanced licenses)
2. How to configure what standard fields will be visible in agent desktop? ( for example,"description" for activity in the top, or if I want to see Customer hobbies in the Customer entity ( hobbies - it the standard atribute casemgmt::contact_person_data.hobbies but it is invisible by default)
3. How to configure automatic greeting for the customer chat ? ( even if customer is on queue)
4. How to disable customer survey at the end of session?
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...