Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

WIM Basic - Classification and agent's view additional fields

    Hi!

we use WIM Basic license and I'm wondering in:

1. How to do automatic classifications for chat? (keep in mind that workflows is not accessible for for chats even if Advanced licenses)

2. How to configure what standard fields will be visible in agent desktop? ( for example,"description" for activity in the top, or if I want to see Customer hobbies in the Customer entity ( hobbies - it the standard atribute casemgmt::contact_person_data.hobbies but it is invisible by default)

3. How to configure automatic greeting for the customer chat ? ( even if customer is on queue)

4. How to disable customer survey at the end of session?

Thank you!

        WIM - 9.0

Everyone's tags (3)
260
Views
0
Helpful
0
Replies
CreatePlease login to create content