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Community Member

WIM chat do not shows face correctly

Hello I need help!

I noticed that the faces that are sent to the employer's side did not appear to the agent. Onlythe faces will appear the same agent gets. But the window of the employer if you develop allthe faces that come into the chat

can you see the attachment?

Everyone's tags (1)
9 REPLIES

WIM chat do not shows face correctly

FYI for readers, it's being answered here https://communities.cisco.com/message/84491#84491

GP.

WIM chat do not shows face correctly

For whatever reason I'm unable to access the above link.

Santiago, were you able to access the link?  Did that answer your question?

Re: WIM chat do not shows face correctly

Andrew,

Only partners have access to that portal & perhaps that's the reason for the accessibility issue. The query is still not answered but whenever it does, I'll post the resolution here for everyone's interest.

Hope that helps.


GP.

Community Member

WIM chat do not shows face correctly

Now, I going to open a new case with TAC for this issue, after I provide progress.

Thanks

Community Member

WIM chat do not shows face correctly

Hello Andrew here is reply for that https://communities.cisco.com/message/84491#84491

avenkatesh wrote:

Emoticons not being displayed for incoming chat messages is a known limitation. We are tracking this through a CR, and will decide whether to support this for a future release.

Santiago wrote:

Hello, Exist any bug for that?Or any document of cisco  that explain that situation of emoticons?


Thanks


GP wrote:


Yes Santiago, it is documented in CSCtn02717


Hope that helps ( HTH )


GP.

Santiago wrote:
Thanks GP, I have that version 4.4.1, this bug is include in this version?


GP wrote:

The bug fix was included in ES 8 of WIM 4.3.2, so you should have the fix of it as you are on 4.4.x. Not sure why you are hit again


I'll keep you posted if I find something more on it.


GP.

WIM chat do not shows face correctly

What version of IE are you using from the agent side?

Community Member

WIM chat do not shows face correctly

Hello Andrew,  I test this with version 6 and 9 both have same issue, also to do same with firefox mozilla.

Thanks

WIM chat do not shows face correctly

If you set IE to IE 7 or IE 8 compatibility mode on the agent side, does that make any difference?

Community Member

WIM chat do not shows face correctly

Hello Andrew, Let try this with IE 8. This moment also said TAC

You look like you may be hitting a known issue CSCtn02717

(http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtn02717)

Smileys / Emoticons are not displayed in chat
Symptom:
Emoticons/Smileys do not show up in chat

Conditions:
Under normal conditions
The link provided from WIM is wrong

Workaround:
None

This defect is currently in Release-Pending.

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