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New Member

WIM Chat Template attributes/objects

dear all,

i noticed when adding a new attribute for the login page template for a WIM chat entry point, that it is not allowed to use the same attibute twice.

i am trying to add the same attribute (emailAddress) with two different names,

- Business Email Address

- Personal Email Address

an error message appears indicating this restriction.

how can we accomplish ourrequirement and add the same attribute twice under two different names??

and how can we add the number of attributes(for obect ContactPointData we have 2 attributes: EmailAddress, PhoneNumber), in addtion increasing the number of objects(present objects: CustomerData, ContactPointData, ActivityData)?

regards,

6 REPLIES
New Member

WIM Chat Template attributes/objects

Go To,
Tools-->Partition-->Attribute Settings-->System-->Contact Person Data
Under Custom, add personal email address.

Once this is saved, in Administration-->Departments-->Chat-->Templates-->Options-->Log in

The personal email address should be in the drop down of Customer Data to be used in the templates.

New Member

WIM Chat Template attributes/objects

i can't find the following sequence:

Tools-->Partition-->Attribute Settings-->System-->Contact Person Data

Under Custom, add personal email address.

is it from PA -->Administration or where?

New Member

WIM Chat Template attributes/objects

hello karthik,

i didn't know that there is a tool console, like the administrattion console and the system console.

but how may i know the link to open this tool console?

as you know,

Administration console: https://WEIMWEBSERVE/default

System Console: https://WEIMWEBSERVER/system

Tool Console: ????

and is there other consoles than the three above mentioned?

and is there any service to start in order to be able to access this console(s) or by default it is enabled,

regards

Green

WIM Chat Template attributes/objects

Just log in as the Partition Administrator and change the "view" to the Tools interface. Click on that little house on the top left and select Tools from the dropdown.

Read the Tools Admin Guide on Cisco.com.

Regards,

Geoff

New Member

WIM Chat Template attributes/objects

that little house do not show me the "tools" option,

only available :administration, system, reporting, supervision.

knowing that i am logged in using pa user.

regards,

New Member

WIM Chat Template attributes/objects

There seems to be a problem, by default tools console is available to pa, please work with tac.

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