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Community Member

WIM time over session chat

Hello I have Web Interaction Manager as standalone do not integrated UCCE, I need to know if possible to able to put the time in session of chat in real time.

can you see the attach.

can anyone help me?

Thanks.

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WIM time over session chat

Yes you can.  You neded to adjust the Chat Session Settings for Agent Console and for Customer Console.

Chat - Display Time Stamp in Agent Chat Console - Page 94

Chat - Display Time Stamp in Customer Chat Console - Page 96

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_interaction_manager/cim_441/maintenance/cim441adconsole.pdf

2 REPLIES

WIM time over session chat

Yes you can.  You neded to adjust the Chat Session Settings for Agent Console and for Customer Console.

Chat - Display Time Stamp in Agent Chat Console - Page 94

Chat - Display Time Stamp in Customer Chat Console - Page 96

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_interaction_manager/cim_441/maintenance/cim441adconsole.pdf

Community Member

Re: WIM time over session chat

Hello Andrew, thanks you very much for your reply.

Best Regards.

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