I have deployed Wechat for a customer and now I am trying to enhance its capabilities so that when a customer clicks the webchat button, the referring URL (page that they were on) is sent with the webcaht request as a custom data filed that ist hen displayed to the agent. This will allow the agent to know which page the customer was on when initiatng the webchat.
Futher down the track when i implement calback, this info could be used to target the correct skill group for a callback call.
Has anyone configured this i the EIM/WIM product ?
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
You have reached the Cisco Logistics Support Center.. To Check Status of your RMA, visit Product Returns & Replacements (RMA).
Need help? Contact us by Phone or Email.
Phone: 1800 553 2447 Option 4