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Work Time

How do you configure Work state, so when Agent finish a call it goes back to Ready after an specific time?

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Cisco Employee

Re: Work Time

The Wrap-up timer can be enabled from the appadmin page and it is done on a per csq basis.

Goto Subsysystems->RMCM->Contact Service Queues

Select a particular csq and enter the value for Wrap-up time.

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