11-05-2013 06:20 AM - edited 03-14-2019 12:41 PM
Does anyone know how to get support this animal or there is separate forum for this ? Or I can ask a question here ?
11-05-2013 07:51 AM
Shoot! Or you can use Calabrio forum (provided you're a registered partner with them)
11-05-2013 08:10 AM
Ok,
Is it possible to automate data import by 1/2 hour interval also have daily totals for the following statistics. OB calls, OB average after call time-if any,# of associates in OB state.
Also why there are discrepencies in the data between uccx and wfm.(Total log in time ,call handled data ).
11-05-2013 08:30 AM
I believe outbound stats are rather limited here.
There's lots of fixes post v8.5(2) around statistics. Checkout the v9 release notes.
Thanks!
-JT-
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