The supervisor thinks it goes away too quick and she wants the selection to be mandatory. We are running UCCX 5.02. I looked in the Admin tool, but can't seem to find any settings that say how long to keep that window up. It doesn't seem to be tied to the Work time setting for the agents.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...