We've got really basic work flows defined in the desktop administrator with really basic wrap-up codes. I've heard some complaints of agents not being prompted to select a wrap-up code and am trying to come up with a list of conditions/scenarios where agents won't be prompted to select a wrap-up code. Does anyone have or know of a list like this? I remember reading a caveat in the admin guide -- think it was that if an agent goes into not ready before the end of the call then he/she won't be prompted but I can't find it now.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...