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Wrap-up code prompting

We've got really basic work flows defined in the desktop administrator with really basic wrap-up codes.  I've heard some complaints of agents not being prompted to select a wrap-up code and am trying to come up with a list of conditions/scenarios where agents won't be prompted to select a wrap-up code.  Does anyone have or know of a list like this?  I remember reading a caveat in the admin guide -- think it was that if an agent goes into not ready before the end of the call then he/she won't be prompted but I can't find it now.

thanks,

will

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