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New Member

Wrap-up codes

I have CCX5.0.2, 2 agents - 1 gets wrap-up codes, the other does not!

Any ideas

3 REPLIES
VIP Super Bronze

Re: Wrap-up codes

Check to make sure they are members of the same group in CDA.

New Member

Re: Wrap-up codes

Thanks for that!

They are part of the same group. Both agents did work for the last 3 months. It has just stopped working recently. No error messages on the CCX server

Bronze

Re: Wrap-up codes

Hi

Could you pls confirm if in CDA, Desktop configuration --> Work Flow Groups and under agents pick up Teams and then under that work flow and option Wrap Up data, make sure it is enabled. If not just delete the data and Add it again.

Cheers

Ikram

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