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New Member

Wrap Up Data is not working after license upgrade to enhanced version...

Hi all.

I upgrade the license from standart to enhanced edition on a uccx 8.5, and enable the wrap up data in the CDA, I using IPPA and the warp up data is no appearing on the phone after the calls are ended.

Any help is appreciated.

Luis.

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3 REPLIES

Wrap Up Data is not working after license upgrade to enhanced ve

The Agents will only see wrap up codes if they are in the work state.  Once the work state time ends, the wrap up codes go away, regardless of whether or not they picked a code.

See my video here:

https://www.youtube.com/watch?v=ZAu08Bs0AC0&html5=1

With that said, are you Agents manually putting themselves into a Work state during each call, or do you have defined on your CSQ's automatic work/automatic wrap up?

Anthony Holloway

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Anthony Holloway

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New Member

Wrap Up Data is not working after license upgrade to enhanced ve

Anthony, thanks for respond, in CSQ automatic work is enable and wrap up time is enable too, when the call is ended the phone went to work state for the time defined in the CSQ but the wrap up codes didin't appear.

New Member

Wrap Up Data is not working after license upgrade to enhanced ve

I tested with the CAD and the wrap up data appear and work without problem, definitely the problem occur only with the IPPA

if any ideas.. please post. Thanks.

Luis.

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