We have a call center of about 40 Agents and about 25% of our calls the Wrap Up Data pop up is not appearing. We are running Cisco Unified Contact Center Express 8.5.1. Anybody know where I can trouble shoot this or resolve it. Doing a search on Wrap up data I was unable to locate a similar problem.
Thanks for the replys. I checked everything that was stated and everything is correclty configured. It apears that the cause of this problem is realted to 2 things. 1. we have agents who skip the wrap up data. and 2 I changed a couple of the wrap up codes that they use and did not reset the Cisco Unified CCX Engine. After reseting the Cisco Unified CCX Engine the problem went down to about 1% which observation has showen that the agents are skipping the wrap up data.
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