wrap-up time doesn't work when script places a call to service queue
30 seconds wrap-up time works well with regular phone call (calls coming from PSTN or internal phone). But it doesn't work when using "Place Step" in script to place a call to the same service queue. When using "Place Step" to make a call to service queue, the call rings immidaitely on agent phone after agents hang up a call.
Please let me know if I don't post a clear question.
wrap-up time doesn't work when script places a call to service q
Please make sure to select the Enabled (for specific duration interms of seconds) option for the Wrapup time* parameter under these specific CSQ's (UCCX->Subsystmes->RmCm->Contact Service Queue) and than check the behaviour.
Determines whether agents in this CSQ automatically enter Work state after a call.
EnabledCauses the agents to go into Work state automatically when a call ends.
Disabled (default)Causes agents to enter Ready or Not Ready state when a call ends, depending on the Automatic Available setting for the agent.
Note: Also be aware of the "Automatic Available" settings under each Resource settings.
Accept the default (Enabled) to automatically put the agent into the Available state after the agent finishes a call and disconnects.
Note : When a logged on agent in Ready, Not Ready, or Work state answers a call, the agent's state is subject to the Automatic Available setting.
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