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New Member

Wrap-up time for agent outgoing call

I work with UCCX 5.0

Agents have to call customers, after outgoing call there is no status "WORK" for let's say 60s as it is in the case of incoming call.

For incoming calls this option works fine.

Because calling agent is automatically setup to Not Ready status, is it setup wrapup time for outgoing call??

Regards

3 REPLIES
Bronze

Re: Wrap-up time for agent outgoing call

Have a look at the following link which explains one reason that this happens and how to remedy the situation;

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a0080262545.shtml

Also Try this URL:

http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_implementation_design_guide_chapter09186a008057a628.html#wp1041803

Use the Agent Based Routing Settings areas of the IPCC Express Configuration web page to configure Automatic Work and Wrapup Time.

New Member

Re: Wrap-up time for agent outgoing call

Thanks but your advice is out of topic.

Green

Re: Wrap-up time for agent outgoing call

> Thanks but your advice is out of topic

That happens a lot around here. Why, I have no idea.

Regards,

Geoff

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