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New Member

Wrap-up time for manual outbound calls (UCCX)

Is it possible to configure the wrap-up time for the manual outbound calls in UCCX? I think, this option only exists in CSQ, which is of course meant for the inbound calls. Any thoughts or any workaround to make this work?

Requirement- Once a manual outbound call is hung up, agent's state should be switched to WORK READY as per the wrap-up timer setting.

Thanks.

4 REPLIES
New Member

Wrap-up time for manual outbound calls (UCCX)

Dear experts,

I look forward to hear from you if you have anything to offer. Wrap-up TIME to be setup for manual outbound calls in UCCX.

Thanks,

Piyush

New Member

Wrap-up time for manual outbound calls (UCCX)

Piyush, I got same issue, did you finally get a solution?

Best Regards

EV

New Member

Wrap-up time for manual outbound calls (UCCX)

Hi EV,

Not yet, I am still looking for an answer to this requirement. Meanwhile, if you get something, please dont forget to post.

Thanks,

Piyush

New Member

Re: Wrap-up time for manual outbound calls (UCCX)

Hi,

Looking for an answer to the above question ? Will appreciate your response.

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