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Community Member

Wrap-up time

Hi,

i have UCCE and most agents have Agent desk settings progile, but the supervisor need to change the wrap-up time for set of agents, i created new Agent desk settings profile and assigned it to the agents, but the wrap-up time isn't changed and still as is,m so is there another feild or place on the configuration manager to change the wrap-up time or the agent desk setting??

Regards

2 REPLIES
Green

Re: Wrap-up time

Nope - that's it. You've done it correctly. The agent would have to log in and out again.

Regards,

Geoff

Community Member

Re: Wrap-up time

they did, but no changes occured

i noted that the PG is assigned with the old Agent desk settings, so i think the new agents inherit the wrap-up time from that assigned with the PG settings,so how we can solve this issue.

another different issue:could you please comment on another issue i opened is on the forum before minutes which is 'two UCCE merging"

Regards

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