Wrap up timer for IPCC Express

[jeff.hutchens]

I have seen a number of conversations about wrap up timers being availible in IPCC Express 4.0 so that you can put in a delay after an agent finishes a call before taking another one.

I haven't seen this in the documentation. Is this availible and if so how would you implement this?

Thanks for your input.

[adignan · Accepted solution]

Its configured in the Contact Service Queue section. See the attached picture.

please rate helpful posts.

adignan - berbee