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Wrap up timer for IPCC Express

I have seen a number of conversations about wrap up timers being availible in IPCC Express 4.0 so that you can put in a delay after an agent finishes a call before taking another one.

I haven't seen this in the documentation. Is this availible and if so how would you implement this?

Thanks for your input.

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Re: Wrap up timer for IPCC Express

Its configured in the Contact Service Queue section. See the attached picture.

please rate helpful posts.

adignan - berbee

1 REPLY
Blue

Re: Wrap up timer for IPCC Express

Its configured in the Contact Service Queue section. See the attached picture.

please rate helpful posts.

adignan - berbee

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