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New Member

Wrap Up - When i make the call don't appears Wrapup Pop-up

Hello guys, I read this guide: http://www.ciscosistemi.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ctios/ctios7_5/install/guide/cti75smg.pdf

This guide shows that you can change the Wrap Up Mode. But I need to know how can I change the parameters because I need to do the Wrap Up when I do the call, not when i receive the call.

When a customer calls me, I click on Wrap Up button and in the end of call appears the Wrap Up Pop Up. But when i will make a call, the Wrap Up button is enable and I click on it, but in the end of call, the wrap up Pop up dont appears. Where I change the parameters for this?

Sorry. Someone can help me?

6 REPLIES
New Member

Re: Wrap Up - When i make the call don't appears Wrapup Pop-up

Anyone?

Green

Re: Wrap Up - When i make the call don't appears Wrapup Pop-up

Agent Desk Settings - wrap up on outgoing.

Did you try this?

Regards,

Geoff

New Member

Re: Wrap Up - When i make the call don't appears Wrapup Pop-up

Yep, i tried this but no success. I set Work mode on outgoing and incoming *Required.

I think I need to change some parameters in regedit.

Thanks brother

Green

Re: Wrap Up - When i make the call don't appears Wrapup Pop-up

Yep, i tried this but no success. I set Work mode on outgoing and incoming *Required.

OK. I must admit I've never tried this.

Regards,

Geoff

Bronze

Re: Wrap Up - When i make the call don't appears Wrapup Pop-up

Have you checked to make sure the EnableWrapupDialog and WrapupDataRequired reg entries are set to 1?

New Member

Re: Wrap Up - When i make the call don't appears Wrapup Pop-up

Eric,

The agent desk settings tab for outgoing only allows for the "Required" setting, which puts your agent into wrap mode.  Unlike inbound, their is no "Required with Wrapup Data" which automatically pops the wrap box.  To do what you are looking for, you would have to customize the CTI desktop to pop the wrap box.

Nathan

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