I am using IPCC 4.0(3) and have the wrapup time set for 20 seconds after an inbound call. This works great; however, when an outbound call is placed and ended the agent is automatically placed in a reday status and incoming calls start to come in. Is there any place to add a 20 second delay? I don't have a license for ICM. Any help you can give is greatly appreciated.
I believe your package is IPCC Express Standard. Only the Enhanced license has this feature.
Check this explanation found at the IPCC Help:
Note The Agent Based Routing Settings hyperlink appears on the navigation bar of the IPCC Express Configuration web page only if you purchased a Cisco IPCC Express Enhanced or Cisco IPCC Express Premium license packages.
Use the Agent Based Routing Settings areas of the IPCC Express Configuration web page to configure Automatic Work and Wrapup Time.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.