You need to go to Agent Desk Settings in ICM Configuration Manager on the AW workstation. There in the ADS, you can set the wrap up time as the number of seconds. Then, you can set Work mode on incoming as required or optional etc. Same for outgoing. After wrapup time, the agent will go to ready state. I don't think there is any setting to make the agent go notready after wrapup.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...