Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Wrapup Timer setting

We have ICM6.0sr5. What is the registry setting that would change the agent state from 'Wrapup' to 'Ready or NotReady'? Does a change in this setting require reboot of the CTIOS server?

Any help/pointers would be highly appreciated.

Thanks

1 REPLY

Re: Wrapup Timer setting

You need to go to Agent Desk Settings in ICM Configuration Manager on the AW workstation. There in the ADS, you can set the wrap up time as the number of seconds. Then, you can set Work mode on incoming as required or optional etc. Same for outgoing. After wrapup time, the agent will go to ready state. I don't think there is any setting to make the agent go notready after wrapup.

Hope that helps. Please rate posts

134
Views
0
Helpful
1
Replies