We have several IVR apps that allow users to dial into and record employees messages that are then activated in ICM scripts and played during call flow.
We have a large system and use 4 IVRs that are not configured in clusters for load balancing reasons.
Users dial into any of the 4 IVRs (they are all listed in the VRU translation node in an ICM script) and it in turn plays the aef script to record the prompt and then write the prompt to a document located across all 4 IVRs using UNC paths. The administrator username and password are the same across all of the IVRs. This works fine on the IVRs that share the same subnet but when the script attempts to write to the IVRs on another subnet the write step fails and the log reports bad username or password.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...