Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Hall of Fame

As the premiere technical support community for Cisco customers and IT professionals, we recognize the importance of user participation. The Cisco Support Community Hall of Fame showcases an elite group of long-time contributors. Awardees have a badge placed next to their user name on the communities to announce their achievements. FAQs

Edison Ortiz

Routing and Switching, CCIE # 17943 Cisco Advanced Services One Penn Plaza, New York, NY 10119

Read more

Jaime Valencia

I've been involved in voice since I joined Cisco at the AVVID team back in 2006 and after that I've been with the PDI UC team to the day. I'm a Network Consulting Engineer with the PDI UC HelpDesk and we dedicate to assist UC specialized partners. Most of my free time at work I'm either studying, reviewing product reference material or replying at CSC. In my free time I go to the gym to workout to stay fit after being sitting in my chair all day, I'm into Metal (pretty much any kind of metal, but Prog and Trash are my favorites) so I also attend a lot of gigs here in MX City and enjoy watching movies (I have a large collection of DVDs and BDs). I'm a Steelers fan and I usually wear my Polamalu Jersey whenever they play. CCNA-CCDA-CCVP-VCP4 now updated to VCP5, I'll start updating all my lab to ESXi 5 the next couple of months. UPDATE: 7/11/12 Now I'm also a Cisco Unity Support Specialist and also have passed the Cisco Unified Communications Architecture and Design exam. My goal is to get the CCIE-V and I'm already re-building my lab to practice. 02/21/13 I'm now also a Cisco Unified Presence Specialist 10/11/13 Cisco Unified Communications on Unified Computing Systems Specialist

Read more

paolo bevilacqua

I'm a former Technical Marketing Engineer for the 7200 router and voice for Cisco Systems, San Jose, CA. Before that I had positions as Systems Engineer and Testing Engineer with Cisco Systems. I'm now consulting for international customers on Cisco and integration designs involving Data and Unified Communications. If you need a reputable, experienced, certified Senior Network Engineer, do not hesitate to contact me for a free consultation: info at ciscoscripts dot com. I also wrote many enhancements for Cisco UC. These can be acquired at

Read more

Giuseppe Larosa

Electronic Engineer in 1993 Since 1997 consultant in the networking for Telecom Italia Group and later for other service providers. On July the 1st 2010 I have joined Cypress Consult as an Associate. My new role is senior network consultant for a service provider customer. I' m expected to provide technical support and knowledge transfer to customer's stuff. My Specialties are: In November 2012 I have joined Juniper and Cisco partner b! Spa part of CEIT group (owner Sandro Bordato) ITIL Service Management Foundation v.3 since Nov 2008 Cisco CCIE Service Provider #14802 since June 23 2005 Cisco CCNP since Juanary 2002 Cisco CCNA since July 2000 Cisco CCNA Voice Enterprise Ed. since October 2009 Juniper JNCIS-M since December 2010 Juniper JNCIP-SP since November 16th 2012

Read more

Joseph Clarke

As a Cisco Customer Experience engineer, Joe has contributed to development and adoption of many of Cisco's network management and automation products and technologies. He helps to support, enhance, and promote the embedded automation and programmability features, such as the Embedded Event Manager, Tcl, Python, NETCONF/RESTCONF, and YANG. Joe evangelizes these programmability and automation skills in order to build the next generation of network engineer. Joe is a top-rated speaker at Cisco's annual user conference, CiscoLive!, as well as a certified as a Cisco Certified Internetworking Expert, Certified Java Programmer, VMware Certified Professional, and certified Cisco network programmability engineer. Joe provides network consulting and design support for the CiscoLive! and the Internet Engineering Task Force (IETF) conference network infrastructure deployments. He has authored numerous technical documents on Cisco network management, automation, and programmability products and technologies as well as a chapter co-author in the Springer publication, “Network-Embedded Management and Applications: Understanding Programmable Networking Infrastructure”; and he served as one of the technical editors for the Cisco Press books, “Tcl Scripting for Cisco IOS” and “Programming and Automating Cisco Networks: A guide to network programmability and automation in the data center, campus, and WAN.” Joe is co-author of over 20 Cisco patents. He is an alumnus of the University of Miami and holds a Bachelor of Science degree in computer science. Outside of Cisco, Joe is a member of the FreeBSD project, and the co-chair of the Ops Area Working Group at the IETF. Joe is a certified commercial pilot for single-engine airplanes with an instrument rating.

Read more

Chris Deren

Technical Lead CCIE-Collaboration #17137. I have been working with Cisco Collaboration technologies since 2002. I started my career on CallManager 3.3 and limited applications that came with it back then to see the technology evolve to broad range of Collab applications, messaging, presence, SIP trunking, contact center, etc. My other area of focus is contact center ranging from small UCCX deployments to large enterprise UCCE accounts. My daily job includes the full project life cycle from pre-sales, architecture and design, to implementation and support. I started to regularly participate on Netpro in April 2005, and I have to admit I got kind of addicted to the forum. I find it most useful in finding design, implementation and support tricks and shortcuts that greatly help me in my daily activities. My advice to anyone interested in Networking technologies is to read, research, study and enjoy these technologies as the material is infinite.

Read more

Marvin Rhoads

CCNP Security (CCIE Sec. written June 2017), Fire Jumper, Cisco Support Community VIP x5. Passionate about solving problems in network security and helping others learn to do the same.

Read more

Jon Marshall

Bio Not Available


I've been working in the Telecom industry for many years most of which have been spent quite happily at my current position at Mount Royal University located in Calgary, Alberta, Canada. We made the move to Cisco Unified Communications a few years back and that is when I discovered the Cisco Support Community - formerly "NetPro" forums. I've learned a great deal from all the fantastic members here and made some nice friends along the way. It's been a real pleasure to see the Community grow in such an awesome way and I'm looking forward to see where this all goes in the future. Keep up the great work everyone! Thanks to all!

Read more

Scott Fella

Consulting Services Engineer with over 18 years working with wireless technologies mainly on Cisco products with a few years experience in Aruba and Meraki technology. Focus on indoor wireless, outdoor bridge and mesh technology, routing and switching and wireless security which includes knowledge of various radius servers (Microsoft IAS & NPS, Cisco ACS and Cisco ISE. • Cisco NetPro Designated VIP 2011, 2012, 2013, 2014, 2015 • Cisco Certified Network Associate (CCNA) • Cisco Certified Design Associate (CCDA) • Wireless LAN for System Engineer • Wireless LAN for Field Engineers • Advanced Wireless for System Engineers (AWLANSE) • Advanced Wireless for Field Engineers (AWLANFE) • Cisco Lifecycle Services Advanced Wireless • Aruba Certified Mobility Professional, 2012 • CCIE Wireless Written

Read more

Leo Laohoo

Been working with Cisco gear since 2000. 4 years experience with Nortel DPN and Passport. 4 years experience with UNISYS DCP 50 (I know, WTF is that!). Currently, working with Cisco R&S and wireless ... and tinkering with Asterisk. Asterisk is now working and I've got Lenny enabled. Fun times ahead!

Read more

Richard Burts

I have worked with Cisco equipment for 20 years. I've designed and supported small to large networks, as well as taught many Cisco courses. (I'm CCSI #94069 and originally certified in 1994). My background is primarily Route and Switch and my interests include security and VPN technology. Originally, I started reading and posting to network forums as one mechanism to help me ramp up for my CCIE certification (#4615 which I earned in 1999). Now I use the forums to help keep me sharp in various technical areas as well as to help others. I like contributing, and I find I can answer a bunch of the questions quickly. For the 'harder' questions, I personally get a great deal of satisfaction from digging into topics that I haven't refreshed on for awhile. I really enjoy working for Chesapeake Netcraftsmen, they are a great group of fun and smart people (including 10 CCIEs). We have consulting and training expertise in high-end routing and design, switching, VoIP, QoS, MPLS, network management, security, IP multicast, course and lab development, and other areas.

Read more
Ask the Expert- IoT Management