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New Member

All DMP's lost connection to DMM Server

All DMP's on our system suddenly have red X's and are showing as down on DMP Manager.  No configuration or network changes took place, they just stopped working.  I can still login to the web interface of each DMP, and I can ping each DMP from the server, but Digital Signage will not see them.  This has worked very well for many months, and just suddenly stopped.

I am using DMM v 5.2.0, and the DMP's are all 4400's with v 5.2.3.  

Anyone have any ideas?

  • Digital Media System
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1 ACCEPTED SOLUTION

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New Member

All DMP's lost connection to DMM Server

Your DMPs digital certificates have expired.  I missed the documentation about it, too, and am in the process of getting everything back working.  You'll need to install a hotfix and upgrade your DMPs.  I think this is the relevant link for you:

http://www.cisco.com/en/US/docs/video/digital_media_systems/5_x/5_2/dms/release/notes/dms52rn.html

Good luck and give TAC a call.

1 REPLY
New Member

All DMP's lost connection to DMM Server

Your DMPs digital certificates have expired.  I missed the documentation about it, too, and am in the process of getting everything back working.  You'll need to install a hotfix and upgrade your DMPs.  I think this is the relevant link for you:

http://www.cisco.com/en/US/docs/video/digital_media_systems/5_x/5_2/dms/release/notes/dms52rn.html

Good luck and give TAC a call.

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