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New Member

Difficulty uploading asset.

Each time I add media asset to the media library using local file it times our.

Please has anyone ever experience this time out.

3 REPLIES
Cisco Employee

Re: Difficulty uploading asset.

Stephen,

Can you please provide additional information?

  • What version of DMS?
  • Where is your "Storage" configured for? (external server or DMM itself)
  • If external, What is the external configuration settings?
  • What type of media content are you trying to upload?
  • What browser are you using? (version numbers also)

Thanks


T.

New Member

Re: Difficulty uploading asset.

Hi

I am also facing the issue of uploading the assests to the DMM 5.1 sever from LAN workstations/laptop  However if i connect the same laptop directly to the back of DMM server via GigEthernet then it works fine. the client has the managed network provided by service provider and cant troubleshoot in the LAN but other applications and file servers in the same segment are working fine.

the DMM version is 5.1

the assets i am uploading is .swf files

i am uploading to DMM 5.1 server itself

i am using IE 7 (7.0.5730.11)

Can anybody come accross similar problem and known resolution???

Regards

shaishav parikh

Cisco Employee

Re: Difficulty uploading asset.

shaishav parikh,

I believe you answered your own question.

From what you describe, It appears the service

provider is blocking ports or is using a firewall or

access lists to restrict certain traffic.

When you place the device directly attached to the

the same box it works.   Other applications work

probably because those required ports are allowed.

Run a simple test.  Add a URL to the media library.

If the Media assets is added successfully you narrowed

your issue to the Uploading which is probably blocked.

Capturing a Wireshark trace at the port of the DMM should

confirm.

Cheers

T.

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