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DMM video format

Hi,

I uploaded many videos with .wmv extension to DMM, but some of them when I tried to play it, the LCD gives me a blank screen, and when I did some troubleshooting I found that the video with the frame width: 640 and frame height: 480, is working and video with the frame width: 320 and frame height: 240

is not working, so please any advise

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Cisco Employee

DMM video format

Please provide the following:

* What software version are you running on DMM?

* Which Model of DMP are you using?

* What firmware version are you running on DMP?

* How are you deploying the video content to the DMP?  A DMD presentation or Playlist?

* Please attach a "show-tech" from the DMP in question.  ie. https:///show-tech

Thanks!

T.

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