DMP-4400G Firmware

[borealc]

Under the Download section, the latest DMP-4400G firmware is 5.0.3.  Where can I download the 5.1 Firmware?

[garyb]

To obtain software from the 5.1 release, you must either purchase it directly or demonstrate that your SAS support contract from an earlier release includes the 5.1 upgrade at no additional cost.

Please see the "Obtaining the 5.1.x Firmware and Kernel Files for DMPs" section of the DMS 5.1 upgrade guide at http://www.cisco.com/en/US/docs/video/digital_media_systems/5_x/5_1/dms/upgrade/guide/dms51upg.html#wp121826.

Regards,

Gary

[borealc]

I just purchase this DMP and the firmware it shipped with was 5.1.  I accidentally downgraded to 5.0.3 thinking it was 5.3.  What are my options to return to 5.1?

[garyb]

Please log in to your Cisco.com account and then open a support case at http://tools.cisco.com/ServiceRequestTool/create/launch.do.

The Cisco support engineer who assists you will need to know your sales order number for the DMP that you purchased. After he or she verifies that you already paid for the 5.1 firmware, Cisco will either ship software to you or release it to you online.

Thank you for your interest in Cisco DMS.