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New Member

DMS-200 doesn't play uploaded videos: "Connection to video server failed"

Hello, everybody!

I have CISCO DMS-200 deployed. I have console and an http access, I can manage options, I can upload videos, but I can't play them in web-browser. The device was bought 6 months ago and deployment was done by 3rd party. But the video playing over browser didn't work ever.

There is no proxy between PC and DMS, I have all codecs installed on PC, I've checked FireFox, IE, Chrome...

When I try to start video playing, the following message appears: "Connection to video server failed". (See screenshot).

I have some ideas about the reasons.

First, may be I need an additional license for Player at DMS-200 side? Because in Digital Media Players section I have "This feature is not licensed".

(See screenshot).

Second, may be there are problems with File Hosting Locations? I have several error messages like "URL test failed" in the appropriate section (Please, see screenshots).

So, please, share you ideas about the issue! There is a few information about the problem, I can't find anything. Are there any ways to turn on debug at DMS-200 side?

I've added seller's specification and pics.

Please, help!

Many thanks in advance!!!

New Member

DMS-200 doesn't play uploaded videos: "Connection to video serve

I've added licenses are currently at DMM.

New Member

I am having the same problem

I am having the same problem ... how did you resolve the issue?