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Community Member

Edge 340 error

Getting the following error: Your profile could not be opened correctly. Some features may be unavailable. Please check that the profile exists and you have permission to the read and write its contents. 

How do we clear this?

2 ACCEPTED SOLUTIONS

Accepted Solutions
VIP Gold

Edge is Microsoft's browser,

Edge is Microsoft's browser, page on screenshot seems to have no relationship with Cisco, you mention no Cisco product at all - are you sure you wish to ask in Cisco Support Community ?

VIP Gold

Thread moved to the community

Thread moved to the community related to product in question (you created it in Additional Communities which have no relationship with it).

8 REPLIES
Community Manager

Hello,

Hello,

Can you kinldly provide the link in which you are seeing this and a screen shot?

thank you.

Monica

Community Member

Hey Monica, 

Hey Monica, 

Here is the attachment.

Thank you

VIP Gold

Edge is Microsoft's browser,

Edge is Microsoft's browser, page on screenshot seems to have no relationship with Cisco, you mention no Cisco product at all - are you sure you wish to ask in Cisco Support Community ?

Community Member

I just sent previous reply

I just sent previous reply with registering with Cisco Edge 340.

Thank you. 

VIP Gold

Thread moved to the community

Thread moved to the community related to product in question (you created it in Additional Communities which have no relationship with it).

Community Member

Hello Dan, 

Hello Dan, 

Where was this moved to?

Thank you

VIP Gold

You replied, it mean you can

You replied, it mean you can open page with thread. Name of community is shown on the page, moreover, it's mentioned even in subject of email announcing new comments.

So I'm pretty unsure I understand your question ...

Community Member

Monica, 

Monica, 

This is what we were doing: We currently have Cisco edge 340 DMPs deployed in our environment. They are currently running firmware 1.2 patch 14. I have loaded a test DMP with 1.2RB1 and upon rebooting, I receive an error message that the profile cannot be opened.  Attempted to re-register the Edge by deleting it and re register it again but error still persists, then rolled the firmware back to 1.2 patch 14 and the error went away. Upon upgrading back to 1.2RB1 the error returned. 

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