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Failed to Deploy playlist to DMP

i am having problem deploying playlist to the DMP default storage ,the playlist i was tring to upload contains 3 video files (relativly small ones 3MB each)

In the deployment manager there is a line which says the the current action is in "processing" but after some time the action fails with the following errors:

1 )

      Error
Error time: Tue Jun 08 09:00:32 IDT 2010
Endpoint Id: 10.0.0.144
Error Message: Missing or a partial file.

Affected Content
Content Name: n3.mpg
Content Source URI: http://10.0.0.170:80/content/34630e6a-df20-46f3-b46f-103cc293d725.mpg
Content Target URI: file:///tmp/ftproot/usb_1/deployment/content/34630e6a-df20-46f3-b46f-103cc293d725.mpg

Affected Applications
Application Name: Demo Playlist
Application Type: Playlist
Application Description: Demo Playlist

2) Error
Error time: Tue Jun 08 09:00:32 IDT 2010
Endpoint Id: 10.0.0.144
Error Message: File Content: ID = 10 Name = Source URI = http://10.0.0.170:8080/xTAS-core/api/xml/app/playlist/http_pull_59_start_playlist_xml_54_.htm Target URI = file:///usb_1/deployment/xTAS-core/api/xml/app/playlist/http_pull_59_start_playlist_xml_54_.htm Size = Not Available is not available with the File Access Service. The status is FAILED

Affected Content
Content Name:
Content Source URI: http://10.0.0.170:8080/xTAS-core/api/xml/app/playlist/http_pull_59_start_playlist_xml_54_.htm
Content Target URI: file:///tmp/ftproot/usb_1/deployment/xTAS-core/api/xml/app/playlist/http_pull_59_start_playlist_xml_54_.htm

Affected Applications
Application Name: Demo Playlist
Application Type: Playlist
Application Description: Demo Playlist

What could be the issue ?

it used to work few days ago !

13 REPLIES
Cisco Employee

Re: Failed to Deploy playlist to DMP

Mickey,

Classic question, What has changed?  It worked before and

now it doesn't. ;-)

* what version of DMM?

* what version on DMP?

* what model of DMP?

* try copying files using FTP client directly to DMP?

* try using your browser by itself and try to access the source content file itself.

ie.  http://10.0.0.170:80/content/34630e6a-df20-46f3-b46f-103cc293d725.mpg

Can you access it or download it with no issues?

I will assume that 10.0.0.170 is your DMM server.

T.

New Member

Re: Failed to Deploy playlist to DMP

DMM Version : v5.2 

DMP Vewrsion : 5.2 4400

try copying files using FTP client directly to DMP?

i don't want to do that since i want to get proofOfPlay log

* try using your browser by itself and try to access the source content file itself. Works

10.0.0.170 is my DMM server hosted by vmware

thanks

Cisco Employee

Re: Failed to Deploy playlist to DMP

In reference, to the FTP comment.. I want you to "Test" to verify that you can write files

and save them to the DMP.  This is only a test.  Please try to test.

I noticed that the URL in the first failure appears to be incorrect.

* Please provide the screenshots of each media asset (view asset screen) in the playlist

* Please provide a screenshot of the playlist (view playlist)

* Please provide the screenshot of the Advanced Task->File Transfer to DMP or server

Thanks


T.

New Member

Re: Failed to Deploy playlist to DMP

Hi Tomas,

In reference to the FTP comment , i have made this test and it worked OK. (sorry for my misunderstanding)

i attached a rar file which contains all the screenshot you ask for.

Thanks for your help

Mickey

Cisco Employee

Re: Failed to Deploy playlist to DMP

Mickey,

I configured your setup and deployed without an

issue.  So I looked at the error message and your

screenshots and then it hit me.  You are doing things

right BUT the DMS setup REQUIRES DNS & FQDNs.

You are not using this.  Your URLs are all using

IP address'.   I am pretty sure this is the failure cause.

Configure DNS and use FQDNs and your setup should

work.

Just let me know...

T.

New Member

Re: Failed to Deploy playlist to DMP

Hi Tomas,

Where else do i need to define FQDN?

it's allready configured in the DMM administation console under the network settings  and in the ProofofPlay Configuration page .

Mickey

Cisco Employee

Re: Failed to Deploy playlist to DMP

Please Provide a screen shot of a "SHOW INFO" from the AAI of the DMM.

Your Media assets should be using the FQDN not the ip address.  I have enclosed

and example of mine.

Please provide me the exact steps you used to upload the Media to your DMM.

Also, Have you tried "Transfer files to DMP" from advance tasks instead of deployment

package?  Does that experience same errors?

T.

New Member

Re: Failed to Deploy playlist to DMP

Step of Deployment:

1.Upload Media assets

2. create playlist

3.create an insertion

4.create deployment task in the advanded tasks

5. lunch the deployment task

i tryed the file transfer it didn't worked too.

some errors.

where do i define the ftp settings of my DMP in the DMM ?

Cisco Employee

Re: Failed to Deploy playlist to DMP

You can set the DMP settings under the

DSM.

Settings-->Server Settings

I have tested both methods on my servers without issues.

I do not have VMware setup so it could be related to that

but is shouldn't be,

I am still concerned why the DMM is using an IP address

when you upload the file to the server.  It should use it's

name (FQDN) not the IP address.

T.

New Member

Re: Failed to Deploy playlist to DMP

Hi,

I have the same problem. Deployment manager displays "fialed" message - screenshot in the attach.

I tried to FTP to DMP to see are file realy beeing trasfered to DMP and I noticed that there was strange directory created named after DMM IP address: 10.149.0.10 - schereenshot of DMP directory listing in the attach.

Regards,

Ivan

Cisco Employee

Re: Failed to Deploy playlist to DMP

Please try the following:


- Remove the suspect VIDEO asset(s) in problem Playlist & all playlists in which it may reside


- Remove the suspect VIDEO asset(s) from the Media Library


- Delete the suspect DEPLOYMENT PACKAGE


- Re-add the original VIDEO assest(s) to the Media Library


- Create Playlist with the New "Original" VIDEO assest(s)


- Create a New DEPLOYMENT PACKAGE for New Playlist with

  New "Original" VIDEO assest(s)


- Deploy New CD package to suspect DMP(s)


- Please provide Results of Test.



Thank You!


T.

New Member

Failed to Deploy playlist to DMP

Hi, I have a client with the same problem with the strange directory created with the DMP IP address,

you have resolved this issue???

Bronze

Failed to Deploy playlist to DMP

Rudy,

Can you confirm that your client is NOT marking the deployment package or the presentation as "Emergency" ?

Sagar Dhanrale

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